Shipping policy

Shipping Policy

Last Updated: August 25, 2026

At HomeVexa, we aim to make your shopping experience simple, reliable, and convenient. We deliver our products across the United Arab Emirates.

1. Delivery Areas

We currently offer delivery across the United Arab Emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.

2. Processing Time

Orders are usually processed within 1–2 business days after confirmation.

Once your order has been processed and dispatched, you will receive your order through our delivery partner.

3. Delivery Time

Estimated delivery time within the UAE is:

2–3 business days

Delivery times may vary depending on your location, order confirmation, public holidays, weather conditions, or circumstances beyond our control.

4. Shipping Charges

Free Shipping across the UAE is available on all orders.

Any applicable shipping fee will always be displayed before you complete your order.

5. Cash on Delivery

We offer Cash on Delivery (COD) on eligible orders across the UAE.

For COD orders, please make sure that your phone number and delivery address are correct and that someone is available to receive the package.

6. Order Tracking

Once your order has been dispatched, tracking information may be provided to you through SMS, WhatsApp, email, or another available communication method.

If you have not received tracking information or have questions about your order, please contact our customer support team.

7. Incorrect Address or Contact Information

Customers are responsible for providing accurate delivery information, including:

  • Full name

  • Complete delivery address

  • Mobile number

  • Building/Villa number

  • Apartment/Unit number, where applicable

HomeVexa is not responsible for delays caused by incorrect or incomplete information provided by the customer.

8. Delivery Attempts

Our delivery partner may contact you by phone or message before delivery.

If a delivery attempt is unsuccessful because the customer is unavailable or cannot be reached, additional delivery attempts may be arranged according to the courier's policy.

9. Delays

Although we aim to deliver orders within the estimated timeframe, unexpected delays may occasionally occur due to:

  • Public holidays

  • Severe weather

  • Courier-related issues

  • Incorrect customer information

  • High order volumes

  • Other circumstances beyond our control

We appreciate your patience and understanding in such situations.

10. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect product, please contact us as soon as possible after delivery.

Please provide your order number and clear photos/videos of the product and packaging so that we can review the issue and assist you.

11. Contact Us

If you have any questions regarding your shipment or delivery, please contact the HomeVexa Customer Support Team through the contact details provided on our website.

Thank you for shopping with HomeVexa.

We appreciate your trust and look forward to serving you.